AI receptionist for cleaning companies
Most people calling a cleaner are calling three of them. The one who answers gets to ask about the house and book the walkthrough; the other two get a voicemail nobody returns.
DIPAZE answers the calls you cannot pick up. Not with a voicemail greeting — with a voice that asks what the job is and where it is, then hands you the details so you can call back.
Where the calls go today
For cleaning companies, the call that gets lost is rarely lost to a faster competitor — it is lost by never making the shortlist. Someone pricing a job books the walkthrough with whoever they actually spoke to.
The calls that matter most are the ones hardest to answer:
- a move-out clean with a deadline
- a first deep clean
- recurring weekly or biweekly service
- a post-construction cleanup
What she asks
On a cleaning company call, the one extra thing worth asking is usually how many bedrooms and bathrooms; whether it's a one-time deep clean, a move-out, or recurring service. She asks whichever of those actually applies — one question, not a questionnaire, because the person is waiting on the line.
She does not diagnose the problem and she does not quote a price. Two reasons: a wrong number on the phone costs you the job when you arrive, and a wrong diagnosis costs you your reputation. She gathers, you decide.
Your number does not change
Your number stays on your truck, your cards and your listings. You forward only the calls you do not answer. If you pick up, nothing happens — she never gets the call.
What happens on a call, step by step
- Someone dials the number they already have for you.
- Your phone rings, for about 15 seconds. If you answer, that is the end of it — nothing else in this list happens.
- If you do not answer, your carrier passes the call to your DIPAZE number and the receptionist picks up. Out loud, in English.
- She finds out what the job is and where it is. If one more answer would change what you do, she asks that too — and then she stops. The person is waiting on the line.
- She asks their first name so you know who to ask for when you call back.
- The conversation continues by text, from that same number. They can reply or send a photo while they are still standing in front of the problem.
- You open your phone to the job: what they need, where, their name, and whatever they sent afterwards.
Setting up the forwarding
This is the only setup, and it happens on your phone, not on ours. You dial one code once. It tells your carrier: ring me for about 15 seconds, and if I do not pick up, send the call to this other number.
| Carrier | Turn it on |
|---|---|
| AT&T, T-Mobile and most carriers | **61*[your DIPAZE
number]*11*15# |
| Verizon | *71[your DIPAZE number] |
It is conditional forwarding — that word matters. Unconditional forwarding would send every call away, including the ones you would have answered. This one only fires after your phone has already rung and nobody picked up.
And turning it off is one code too — ##61# on most carriers,
*73 on Verizon. Worth knowing before you start: the forwarding lives at your
carrier, not with us. If you cancel DIPAZE and leave the forwarding on, your missed calls
keep going to a number that no longer answers. We tell you this up front, and we tell you
again if you cancel.
What she will not do, and why
| She will not | Why |
|---|---|
| Diagnose the problem | A wrong guess on the phone costs you your reputation when you get there and it is something else. |
| Quote a price | A number she invents is a number you have to honor — or argue about in someone's driveway. |
| Book or schedule the job | Only you know what is already on the truck for tomorrow. |
| Pretend to be human | If they ask, she says she is a virtual assistant. Some states require the disclosure, and either way it is the only version that survives contact with a customer who works it out on their own. |
She collects. You decide, quote and do the work.
Voicemail, an answering service, or this
Three honest sentences, and only about things that are true by definition.
Voicemail plays a recording. It does not ask anything, so whatever the caller does not volunteer is gone, and you call back knowing only that someone called.
A live answering service puts a person on the line, which is better than anything software does — a person hears panic, reads sarcasm and knows when to stop asking. It is also staffed, so it is priced like staff, and what that costs depends entirely on who you hire.
This answers every call at the same price, at 9pm and on Sunday, and keeps the conversation going by text so the caller can send a photo. What it does not have is twenty years in your trade. It gathers well; it does not judge like someone who has crawled under a house.
If you can afford a person who answers every call, hire the person. This exists for the calls that are currently going nowhere.
Common questions
Does it replace my phone number?
No. Your number stays exactly as it is — on your truck, your cards and your listings. You forward only the calls you do not pick up. Nothing else changes.
What does she actually ask the customer?
She asks how many bedrooms and bathrooms; whether it's a one-time deep clean, a move-out, or recurring service. She collects what you need to call back and quote, and she never diagnoses the problem or promises a price.
Does the customer know it is not a person?
She never pretends to be human. If the caller asks, she says she is a virtual assistant. Some states require that disclosure, and either way it is the only version that survives a customer working it out on their own.
What happens after the call?
The conversation continues by text, so the customer can send photos or answer while they deal with the problem. You get the job details on your phone, ready to call back.
How much does it cost?
$39 a month, with 7 days free. Cancel any time, no contract.
What if I answer the phone myself?
Then nothing happens. The forwarding only fires after your phone has rung for about 15 seconds with no answer. Pick up and she never even receives the call.
Do I have to install anything?
No. There is no app and no equipment. The one setup step is a code you dial once on your own phone, which tells your carrier where to send the calls you do not answer.
What language does she speak?
She greets in English, and the caller can press 2 for Spanish or 3 for Portuguese — the whole call switches, in a native voice. By text she replies in whichever of the three they wrote in. She never switches on her own, so nobody gets a language they did not ask for.
Does it work at night and on weekends?
Yes, at the same price. There is no after-hours rate, because there is no shift to pay — which is most of why this costs what it costs.
What happens if I cancel?
You stop being charged and she stops answering. One thing to do on your way out: turn the forwarding off on your phone, because it lives at your carrier and we cannot undo it from here. Leave it on and your missed calls keep going to a number that no longer answers.